// MOSAIC AI — UNIFIED CUSTOMER INTELLIGENCE
Five customers.
One person.
Zero marketplace fees.
Your buyer doesn't think of themselves as five different people. Your data shouldn't either. Mosaic AI merges every order, every channel, every touchpoint into a single customer — then brings them back through channels you own.
DEPLOYED IN ~14 DAYS · NO MARKETPLACE FEES · YOUR DATA STAYS YOURS
KIMCHANOK LERTPANYAVIT
19 lifetime orders · ฿84,200 LTV
Last seen: 47 days ago
Status: AT RISK
// THE PROBLEM
Your best customer is invisible to you.
What your CRM sees
Shopee
฿2,400
Lazada
฿1,800
TikTok
฿3,200
Web
฿1,200
Store
฿5,600
5 PROFILES · AVG LTV ฿2,840 · STATUS UNCLEAR
What Mosaic AI sees
Unified profile
Kimchanok L. · merged across 5 channels · single LTV view
1 PROFILE · TRUE LTV ฿14,240 · AT RISK · WIN-BACK SCORE 87%
73%
of repeat buyers are mis-attributed across channels
5-15%
of GMV paid to marketplaces just to reach your own customers
60+ days
typical delay before a churning customer is detected
// Industry ranges vary by category and data quality · benchmarks illustrative
// HOW IT WORKS
From five data streams to one customer brain.
INGEST
Connect every channel in minutes.
Native connectors for Shopee Open API, Lazada Open Platform, TikTok Shop, Shopify, WooCommerce, LINE Messaging API, and POS systems. Webhook sync, no manual exports.
RESOLVE
AI-powered identity resolution.
Mosaic AI matches identities across channels using phone numbers, addresses, behavioral patterns, and purchase signatures — even when names and emails don't match. Confidence-scored, fully auditable.
match_engine
pair(shopee_id, line_uid) → 0.97
pair(email_a, email_b) → 0.88
behavior_sig cosine → 0.93
action: AUTO_MERGE @ tier_A
ACTIVATE
AI agents that bring customers back.
Autonomous agents segment customers by predicted churn risk, draft personalized win-back messages, A/B test them, and send through LINE OA, SMS, and email. You approve, they execute.
> segment churn_risk>0.72
> draft_winback variant=B LINE_TH
> ab_split 50/50 · holdout 10%
> schedule send_window 19:00-21:00 ICT
// EXPECTED IMPACT
What customers see in the first 90 days.
+18-32%
repeat purchase rate from reactivated customers
฿0
marketplace fees on reactivation campaigns
3.4x
typical ROAS on LINE OA win-back vs paid social
47%
of dormant customers re-engaged within 60 days
// RANGES BASED ON PILOT DEPLOYMENTS · YOUR RESULTS WILL VARY BASED ON CHANNEL MIX AND CATALOG
// CONNECTORS
Connect what you already sell on.
// BUILT FOR
If any of these sound like you, we should talk.
THE OMNICHANNEL RETAILER
You sell on 3+ marketplaces plus your own site. You spend more on marketplace ads than you'd like. You suspect your best customers are buying repeatedly but you can't see it.
Fashion · Beauty · Electronics · Home
THE LINE-NATIVE BRAND
You've built a serious LINE OA following but converting them back to repeat purchases is manual. Your team blasts the same broadcast to everyone.
F&B · Wellness · Specialty Retail
THE GROWING D2C
You're past the early-stage chaos. You have data, but it's fragmented. You need infrastructure, not another marketing tool.
Subscription · Premium Goods · Cross-border
// VS. THE ALTERNATIVES
Why not just use a generic CDP?
| Marketplace ads | Generic CDP (Klaviyo, Segment) | Mosaic AI | |
|---|---|---|---|
| Thai marketplace native | Yes | No | Yes |
| LINE OA + Thai SMS native | No | Limited | Yes |
| Cross-channel identity resolution | No | Partial | Yes |
| AI reactivation agents | No | No (templates only) | Yes |
| Marketplace fees on retention | 5-15% | 0% | 0% |
| Setup time | Instant | 2-6 months | ~14 days |
| Pricing model | % of GMV | Per contact (expensive at scale) | Flat tier |
// PRICING
Plans for Thai SMEs, not enterprise tax brackets.
All plans include unlimited channels, unlimited AI reactivations, and your data exported any time.
STARTER
For brands doing ฿1-10M/month GMV
- ■Up to 50,000 unified profiles
- ■3 channel connectors
- ■2 AI reactivation agents
- ■LINE OA + Email channels
- ■Standard support
// MOST DEPLOYED
GROWTH
For brands doing ฿10-50M/month GMV
- ■Up to 250,000 unified profiles
- ■Unlimited channel connectors
- ■Unlimited AI agents
- ■LINE OA + Email + SMS + Custom webhooks
- ■Predictive churn + LTV scoring
- ■Priority support + onboarding manager
SCALE
For brands doing ฿50M+/month GMV
- ■Unlimited profiles
- ■White-glove integration
- ■Dedicated AI fine-tuning
- ■On-prem deployment option
- ■24/7 SLA + named CSM
- ■Custom data residency
// CONTACT SALES FOR PLAN DETAILS AND COMMERCIAL TERMS
// DEPLOYMENT
Live in 14 days. Not 14 months.
WEEK 1
Discovery call. Connector setup. Initial data sync.
WEEK 2
Identity resolution tuning. AI agent calibration. First reactivation campaign live.
ONGOING
Weekly optimization. New channels added as you grow.
// MOST CDPS QUOTE 3-6 MONTHS. WE'VE BUILT THE INTEGRATIONS SO YOU DON'T HAVE TO.
// FAQ
What technical buyers want to know.
// READY?
Stop renting your own customers.
Book a 30-minute call. We'll show you Mosaic AI against your real data. If we can't show a path to ROI, we'll tell you straight.